Contact Our Team
Our support team is here to help with any questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or site access, our advisers will guide you through the process and aim to resolve enquiries quickly. Contact us via email, phone or the in-site live chat for prompt help. For VIP, payments or security queries, use the dedicated contacts listed below; we also accept feedback about promotions and usability.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account help, live chat available) |
| General enquiries | [email protected] (company enquiries and feedback) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 3821 |
| Working hours | Mon-Fri, 09:00-18:00 (support responses vary; chat outside hours) |
Email Support
Email is the best way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account name or ID, and up-to-date contact details to avoid delays. This helps us handle your query more quickly and provide any required explanations or verification.
Send Us a Message
Response Time
Our support team aims to respond promptly; most enquiries are answered within one business day. Complex cases such as account verification, payment investigations or regulatory reviews may take longer depending on the issue and checks required. We will keep you updated throughout the process and you can contact support for progress via [email protected].
Feedback
We’d love to hear from you. Send feedback, suggestions or ideas to help improve Betchan, and we’ll review every message to make the site clearer, fairer and easier to use. Whether it’s a feature request, a bug report or a general comment, your input directly shapes updates and helps improve the experience for all players.