Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use our site and services. We take your privacy seriously and set out here the types of data we process, why we need it and how you can manage your information. If you have questions about this policy, please contact us using the details below.
Types of data we collect
We collect information that is necessary to provide and improve our services. This includes personal data you provide directly, technical information collected automatically, and transactional records of your activity on the site.
Personal data
Personal data covers information you give us when registering or verifying your account - for example your name, date of birth, contact details, address and identity documents used for verification. We also hold account credentials and preferences you choose in your profile.
Technical data
Technical data is collected automatically and may include IP address, device and browser details, operating system, language settings and log-in timestamps. We use this data to maintain security, provide a stable service and diagnose technical issues.
Transactional data
Transactional records include deposits, withdrawals, game activity, bonuses claimed and payment method details. Payment information is handled by our payment processors and stored only as needed to complete transactions and comply with legal requirements.
How we use your information
We use data to manage your account, process payments, carry out identity checks for compliance, prevent fraud and resolve disputes. With consent we may send promotional messages, but you can opt out at any time. Aggregated and anonymised data is used for analysis and improving our services.
Data protection practices
We protect data using industry-standard security measures including encryption in transit, access controls and regular security reviews. Access to personal data is limited to staff and processors who need it to carry out their duties. We retain information only for as long as required for business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar tools to provide essential site functionality, remember preferences and measure performance. Third-party analytics and advertising partners may also place cookies to help deliver relevant content. You can manage cookie settings through your browser or the cookie banner on the site.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request data portability where applicable and withdraw consent for marketing at any time. We will consider and respond to requests in line with applicable law.
Access, correction and deletion
To request access, correction or deletion of your data, please contact [email protected]. We will verify your identity before making any changes and aim to respond promptly to legitimate requests.
Information sharing and third parties
We share data with third-party service providers who support our operations - for example payment processors, identity verification services, CRM and analytics providers. We may disclose information to comply with legal obligations or to protect against fraud. Any third party we work with is required to safeguard your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. Please review this page periodically to stay informed about how we handle your information.