Responsible Gambling Policy

We are committed to safer play and to keeping players protected. We want you to enjoy gaming in a controlled way, so we provide clear tools and support to help manage play, spending and time online. If you ever feel play is becoming a problem, please contact our support team for help and options tailored to your account.

Player protection principles

We promote responsible gambling by verifying age and identity, offering self-help tools and monitoring for signs of risky play. All players must be 18 or over. We apply rules to make sure activity stays within safe limits and we intervene when behaviour suggests a player may need assistance.

Activity-control tools

You can control how you play with a range of account tools: deposit limits, loss limits, session timers, and temporary account pauses. These tools are available in your account settings or via our support team. Limits are designed to be simple to set and adjust so you can play within your chosen budget.

Deposit limits and loss limits

Set daily, weekly or monthly deposit limits to manage how much you add to your account. Loss limits help cap how much you can lose in a set period. Limits are effective immediately when possible, but some increases may be subject to a cooling-off period to protect players from quick reversals.

Time limits and short breaks

Session limits and reality checks help you keep track of time spent playing. You can set automatic reminders or session timeouts and request short account breaks when you need them. These features are useful for stepping away and reassessing your play.

Self-exclusion

If you need a longer break, you can self-exclude for a fixed period or request account closure. Self-exclusion prevents access to your account for the chosen timeframe. You can also register with national self-exclusion schemes and support services for broader protection.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, neglecting everyday responsibilities, borrowing money to play, or lying about play. If you notice these signs in yourself or someone close to you, take action early.

Practical tips for staying in control

Set and stick to limits before you start, use deposit and session controls, take regular breaks, avoid gambling when stressed or tired, and keep banking details secure. Discuss concerns with a friend or family member and use the tools we offer to manage access and activity.

Professional help and support organisations

If you need further support, recognised UK services include GamCare, GambleAware, GamStop and Gamblers Anonymous. For immediate guidance search for the National Gambling Helpline or visit these organisations’ websites for confidential advice, self-assessment tools and counselling options. If you require urgent help and feel at risk, contact local emergency services or NHS urgent care.